Milaroo Australia's Mini Zoo Pty Ltd Professional business and consulting services · Melbourne VIC · ceo@milarooaustraliasminizooau.website

Privacy Policy

Milaroo Australia's Mini Zoo Pty Ltd · ABN 70 703 549 955 · Melbourne VIC

Last updated: 1 January 2025

1. Purpose and Scope

Milaroo Australia's Mini Zoo Pty Ltd (ABN 70 703 549 955) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it. It applies to all personal information collected by us through this website, by email, by telephone enquiry forms, or in the course of providing our professional business and consulting services.

By using this website or engaging our services, you agree to the collection, use and disclosure of your personal information as described in this policy.

2. The Types of Personal Information We Collect

The personal information we collect depends on the nature of your dealings with us and may include:

  • Your name, position and the name of the organisation you represent;
  • Your contact details, including your email address and business address;
  • Information you provide when submitting an enquiry, requesting a quote, or subscribing to updates;
  • Records of correspondence, including emails sent to us;
  • Business and operational information relevant to the consulting services we provide;
  • Website usage data collected through cookies and analytics tools.

Where it is reasonable and practicable to do so, we will collect personal information directly from you. We do not collect sensitive information (such as health, racial or religious information) through this website, and we ask that you do not send us sensitive information by email.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you complete a form on this website, send us an email, or otherwise communicate with us;
  • When you engage us to provide professional business and consulting services, through onboarding documents and project correspondence;
  • Automatically, when you browse this website, through cookies and similar technologies;
  • Occasionally, from third parties such as your colleagues or referrers, where you have authorised them to provide your details to us.

4. Purposes for Which We Collect, Hold, Use and Share Information

We collect, hold and use personal information for purposes including:

  • Responding to your enquiries and providing requested quotes;
  • Providing, managing and improving our professional business and consulting services;
  • Administering our client relationships, including invoicing, engagement records and project delivery;
  • Communicating with you about our services, updates and matters relevant to your engagement;
  • Meeting our legal, regulatory, taxation and record-keeping obligations;
  • Analysing website usage to improve the functionality and content of this website.

We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect. We will not use or disclose your information for other purposes without your consent, unless we are permitted or required to do so by law.

5. Direct Marketing

We may use your contact details to send you information about our services that we believe may be of interest to you. Every marketing communication we send will include a clear way for you to opt out of receiving further communications. If you ask us to stop sending marketing material, we will action your request promptly and at no cost to you.

6. Disclosure of Personal Information

We do not sell, rent or trade personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:

  • Service providers who assist us with website hosting, email delivery, cloud storage, analytics and administrative functions;
  • Professional advisers, such as accountants and auditors, where required;
  • Government bodies, regulators or law enforcement agencies, where we are required or authorised by law to do so.

Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in a manner consistent with the Australian Privacy Principles. Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the APPs, including through contractual safeguards where appropriate.

7. Cookies and Website Analytics

When you visit this website, we may use cookies and similar technologies to enhance your browsing experience and to collect aggregated, de-identified statistics about website usage, such as pages visited, time spent on the site and general geographic region. You can configure your browser to refuse cookies or to alert you when cookies are being used. Refusing cookies may affect some functionality of the website but will not prevent you from contacting us by email.

8. Security of Personal Information

We take the security of personal information seriously. We hold personal information in electronic form and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties.

We retain personal information only for as long as is reasonably necessary for the purposes outlined in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify the information.

9. Data Quality and Access to Your Personal Information

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date. You may request access to the personal information we hold about you, and you may ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below. We will respond to your request within a reasonable period. There is no charge for making a request, although a reasonable fee may apply for providing a copy of the information in certain circumstances.

In some situations permitted by the Privacy Act, we may decline to provide access, for example where doing so would unreasonably impact the privacy of others or where the information is subject to legal privilege. If we decline, we will provide written reasons and information about available complaint mechanisms.

10. Notifiable Data Breaches

If we determine that a data breach involving personal information is likely to result in serious harm to any individual, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

11. Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases, we require some personal information in order to respond to enquiries, provide quotes and deliver our services effectively.

12. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details below. Please include details of the incident so we can investigate appropriately.

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this website. We encourage you to review this page periodically. This policy was last updated on the date shown at the top of this page.